FAQs

 

How can I contact AutomationStation.net?

If you have any questions you can contact our customer helpline at 1(877) 683 - 0079. This phone line is staffed by our trained Technology Consultants from Monday to Friday 9am to 5pm.

Alternatively you can email us using our contact form.

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Is it better to order by phone or on-line?

The method of ordering is entirely up to you the customer. Your order will be processed at the same speed with the same care and attention whether the order is placed on-line or over the phone.

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Do you deliver products outside USA?

Yes, but please contact us before you order to confirm your destination.

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Can I order from AutomationStation.net and collect from a shop?

Unfortunately, no, all our products are delivered from our warehouse directly to you the customer.

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Does AutomationStation.net have a retail shop/store?

We operate solely on an on-line basis. We have no shops or showrooms. This allows us to reduce costs and pass the savings directly onto you the customer.

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Where is my order? / How do I track my order?

To track your delivery or check the status of your order, please contact our Customer Service department using out contact form or call us on 1(877) 683 - 0079 between 9am and 5pm Monday to Friday CST and one of our Technology Consultants will provide you with a full update.

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What if my order arrives damaged?

In the unlikely event that your order arrives in an unsuitable condition, please contact us immediately and if the damage has been caused in transit we will arrange a replacement as quickly as possible.

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What happens if the product I ordered is not what I expected?

If, for whatever reason, you are unhappy with your purchase, please contact us within seven days of receipt of the product. We will arrange for the collection of the product. The cost of returning an item is  50 per individual item. We will then refund you the difference or we can offer you store credit to the value of the item minus returning charge.

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What Payment Methods do you support?

The payment options available for your purchase include Visa, Master Card, Discover, American Express, Paypal, and Check.

 

 

At AutomationStation.net we make sure to treat your personal information with the respect it deserves. We do not store your credit card details and we never share your personal information. See our Terms & Conditions for more details.

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What are your Terms & Conditions?

For full details about our Terms & Conditions please visit our Terms & Conditions page.

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How safe is shopping on AutomationStation.net?

All online payment transactions are processed via 256-bit encryption and secured by GeoTrust.

 

All payments made on AutomationStation.net are processed by CyberSource.

At AutomationStation.net we make sure to treat your personal information with the respect it deserves. We do not store your credit card details and we never share your personal information. See our Terms & Conditions for more details.

We are committed to maintaining the highest level of on-line security possible.

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How do I place an order?

Once you have selected the items that you would like to buy and you have added these items to your shopping cart, you can start the checkout process by clicking on the 'My Cart' link at the top right hand side of the web page.

If you have already registered with AutomationStation.net, you can log in before clicking on the 'My Cart' link.

Once in the 'My Cart' page you will be able to view the contents of your shopping cart and you can review and amend your order details. If you are happy with your selection, then you should click on the 'Proceed to Checkout' button.

You will then be asked to select your preferred method for checking out.

If you have not already logged in, you will have two options:

  1. Checkout as a guest or
  2. Register for an account

 

You will follow the same process whether you choose to register during checkout or checkout as a guest except that at the end of the process you will be asked to enter a password for your account if registering.

After selecting your preferred method of checking out, you will be asked to enter your billing information. Then you select whether your shipping address is the same as your billing address. If not you will be asked to enter your shipping address (the location for delivery).

The next step is to select your payment method. Then after reviewing your order you can process payment and your order will be placed.

You will receive a confirmation email shortly after placing your order.

If you require assistance placing an order or if you have any other questions, please call our Customer Service department at 1(877) 683 - 0079 between 9am and 5pm Monday to Friday or send us your query using our contact form. Orders can be placed by phone as well as on-line.

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What happens after I place my order?

Soon after you place your order, an automated order confirmation email will be sent to the email address that you used during checkout.

Your order is queued for processing and it will be handled by one of our technology consultants.

Within 48 hours we will update you by email or phone with provisional delivery dates.

Your order will arrive on the specified date.

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